MyVetStoreOnline uses UPS and FedEx Ground service for standard shipping. MyVetStoreOnline currently ships Monday through Friday to all states except Alaska, California, Hawaii and Montana. The approximate Ground shipping time is 3-5 business days.
Ground shipping for orders over $38.00 is FREE!
Next Day Air shipping is available for select items at a cost of $18.00 per order (Next Day Air orders received prior to 3:00 p.m. Central Time, Monday through Friday, will be processed and shipped the same day)
Orders under $38.00 will be charged a flat rate shipping fee of $8.00 *
*Royal Canin and Purina diets are shipped directly from the manufacturer. Shipping is included in the price.
Returns and Refunds
Please contact your veterinarian within 30 days of your purchase to request a return or an exchange of product.
When requesting a product return, refund or credit, please include the following information.
The quantity of the item(s) to be returned, refunded or credited
The reason for your return and or refund request
The MyVetStoreOnline invoice number
The date of your purchase
Once your veterinary clinic receives your request, they will review it and inform you of their course of action.
Note: Products purchased from your veterinarian through MyVetStoreOnline are subject to your veterinary clinic's specific refund/return policies. The MyVetStoreOnline Pet Owner Returns and Refund Policy is subject to change at any time without notification.
Shipping and Returns